Terms of service
Last Updated: September 11, 2026
Welcome to Paw Poci. These Terms of Service govern your use of PawPoci.com and purchases made through our online store.
By using our website or placing an order, you agree to these Terms and the policies referenced on our website.
1. Use of Our Website
You may use PawPoci.com only for lawful purposes.
You must not:
- Provide deliberately false or misleading information
- Attempt unauthorized access to the website or related systems
- Introduce viruses, malware, or malicious code
- Interfere with website operation
- Engage in fraudulent transactions
- Copy or misuse website materials in violation of applicable rights
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, prices, and availability.
Colors or appearance may vary slightly because of screens, photography, lighting, or manufacturing differences.
Where another manufacturer or brand is identified, Paw Poci does not claim an affiliation or manufacturing relationship beyond what is expressly stated.
3. Product Availability
Products are subject to availability.
We may correct inventory errors or cancel an order if a product becomes unavailable.
If we cancel a paid order because the product cannot be supplied, we will refund the applicable amount to the original payment method.
4. Prices
Prices may change from time to time.
The price applicable to your purchase is the price displayed and accepted during checkout, subject to correction of obvious technical or pricing errors.
5. Orders
Submitting an order constitutes an offer to purchase the selected products.
We reserve the right to decline or cancel an order for legitimate reasons including:
- Product unavailability
- Incorrect pricing
- Payment problems
- Suspected fraud
- Incorrect customer information
- Shipping restrictions
Where an order is cancelled after successful payment, an appropriate refund will be issued.
6. Payments
Payments are handled according to our Payment Policy.
Customers are responsible for providing accurate billing and payment information.
7. Shipping
Shipping costs, processing times, delivery estimates, tracking, customs information, and non-delivery procedures are described in our Shipping Policy.
Paw Poci currently offers free standard shipping to supported destinations available through checkout.
8. Order Cancellation
Customers may request cancellation within 24 hours after placing an order.
Cancellation requests should be made through:
support@pawpoci.com
+1 (929) 376-0140
After the cancellation period, cancellation cannot be guaranteed.
9. Returns and Refunds
Returns and refunds are governed by our separate Returns & Refund Policy.
Eligible products may generally be returned within 30 days after delivery, subject to the conditions stated in that policy.
Return authorization is required.
10. No Exchanges
Paw Poci does not provide elective product exchanges.
Eligible products may instead be returned according to our Returns & Refund Policy, after which a separate order may be placed.
11. Pet Wellness Information
Any general pet-care or wellness information provided on PawPoci.com is for informational purposes only.
Products described as helping customers observe or monitor aspects of a cat's everyday wellness are not a substitute for professional veterinary examination, diagnosis, or treatment unless expressly identified as a regulated medical product.
If you are concerned about your cat's health, contact a qualified veterinarian.
12. Promotions
Discounts, promotional offers, and coupon codes may be subject to specific terms.
Unless otherwise stated, promotional offers cannot necessarily be combined.
We reserve the right to correct or cancel promotions affected by technical or obvious pricing errors.
13. Intellectual Property
Website content, including Paw Poci branding, text, graphics, layouts, and original materials, may be protected by intellectual-property laws.
You may not reproduce or commercially exploit protected Paw Poci material without appropriate permission.
Third-party brands and materials remain the property of their respective owners.
14. Third-Party Services
Our website may use third-party services for payment processing, website functionality, analytics, advertising, fulfillment, shipping, or other operations.
Third-party services may operate under their own applicable terms and privacy policies.
15. Privacy
Use of personal information is described in our Privacy Policy.
16. Website Availability
We work to keep PawPoci.com operational, but uninterrupted availability cannot be guaranteed.
Maintenance, technical issues, service-provider interruptions, or circumstances outside our reasonable control may temporarily affect website availability.
17. Disclaimer and Limitation
To the extent permitted by applicable law, Paw Poci is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer law.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Changes to These Terms
We may revise these Terms when necessary.
The updated version will be posted on PawPoci.com together with the revised effective date.
20. Contact Us
Paw Poci
Email: support@pawpoci.com
Phone / WhatsApp: +1 (929) 376-0140
Address: 5510 Broadway, Bronx, NY 10463, United States