FAQ
1. What is Paw Poci?
Paw Poci is an online cat-care store offering thoughtfully selected products designed to make everyday cat care cleaner, easier, healthier, and more comfortable.
2. Where does Paw Poci ship?
We ship internationally to the countries and regions currently available during checkout on PawPoci.com.
3. How much does shipping cost?
Standard shipping is free for all supported destinations available at checkout. There is no minimum order requirement.
4. How long does order processing take?
Orders are normally processed within 1–3 business days after successful payment authorization.
5. How long does delivery take?
Estimated delivery after dispatch is approximately 2–5 business days within the United States and approximately 7–20 business days for supported international destinations.
Delivery times are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.
6. Will I receive tracking information?
Yes, where tracking is available, we will send tracking information after your order has been dispatched.
You can also use the Track Your Order page on PawPoci.com.
7. What should I do if my order never arrives?
Contact us if your order has not arrived within the estimated delivery period.
We will investigate with the carrier or fulfillment provider. If the shipment is confirmed as lost or not delivered, we will provide an appropriate resolution, which may include a full refund or replacement shipment.
8. What if tracking says delivered but I did not receive my package?
First check around your property, with household members, neighbors, reception, or building management where appropriate.
If you still cannot locate the package, contact us and we will assist with the carrier investigation.
9. What should I do if my product arrives damaged, defective, or incorrect?
Contact us as soon as possible at support@pawpoci.com or +1 (929) 376-0140 and provide your order number and clear photographs or video of the issue.
If the problem is confirmed, we will provide an appropriate resolution.
10. What is your return policy?
Eligible products may be returned within 30 days from the date of delivery, subject to the conditions in our Returns & Refund Policy.
The return period starts when you receive the product.
11. How do I request a return?
You can start a return through:
Email: support@pawpoci.com
or
Phone / WhatsApp: +1 (929) 376-0140
Please provide your order number and reason for the return.
12. Do I need return authorization?
Yes.
Return authorization is required before sending a product back to Paw Poci.
Please contact us first and wait for the return instructions.
13. Who pays for return shipping?
For normal returns such as a change of mind, the customer is responsible for return shipping costs.
If Paw Poci sent the wrong product or the product arrived damaged or defective due to an issue for which we are responsible, Paw Poci will cover the reasonable return-shipping cost or provide appropriate return instructions.
14. What is the Paw Poci return address?
Unless different written instructions are included in your return authorization, the default return address is:
Paw Poci
5510 Broadway
Bronx, NY 10463
United States
Do not send an item without obtaining return authorization first.
15. Do you charge a restocking fee?
No. Paw Poci does not charge a restocking fee for an approved eligible return.
16. Do you offer exchanges?
No.
Paw Poci does not offer exchanges.
If your product qualifies for return and you would like another item or variation, you may return the eligible item and place a new order separately.
17. Can I cancel my order?
Yes.
You may request cancellation within 24 hours of placing your order.
Contact us as soon as possible at support@pawpoci.com or +1 (929) 376-0140.
After 24 hours, cancellation cannot be guaranteed.
18. How long does a refund take?
After an approved return has been received and inspected, we aim to process the refund within 10 business days.
Your bank or card provider may require additional time before the funds appear in your account.
19. What payment methods do you accept?
We accept the secure payment methods displayed during checkout.
Available options may vary depending on your location, currency, device, and payment-provider availability.
20. Are Paw Poci wellness products a substitute for veterinary care?
No.
Products or information intended to help owners observe aspects of everyday cat wellness are not a substitute for professional veterinary diagnosis or treatment.
If you notice unusual symptoms, behavior, drinking habits, urination patterns, or other health concerns, contact a qualified veterinarian.
21. How can I contact Paw Poci?
You can contact us through:
Email: support@pawpoci.com
Phone / WhatsApp: +1 (929) 376-0140
Address: 5510 Broadway, Bronx, NY 10463, United States
WhatsApp and website live-chat support are available 24/7.