Contact Us

We're here to help with questions about our products, orders, shipping, tracking, returns, refunds, or anything related to your Paw Poci purchase.

Customer Support

Our goal is to provide clear, helpful, and responsive customer service before and after your purchase.

Email: support@pawpoci.com

Phone / WhatsApp: +1 (929) 376-0140

Business Address:
5510 Broadway
Bronx, NY 10463
United States

WhatsApp Support: 24/7

Website Live Chat: 24/7

Email requests are monitored regularly, and we aim to respond as quickly as reasonably possible.

You may start a return request by:

Email: support@pawpoci.com

Phone / WhatsApp: +1 (929) 376-0140

Return authorization is required before sending an item back.

Unless different written instructions are provided in your return authorization, the default authorized return address is:

5510 Broadway
Bronx, NY 10463
United States

When contacting us about an existing order, please include your order number whenever possible so that we can assist you more quickly.

For tracking, you can also use our Track Your Order page.