Versand

Last Updated: September 25, 2026

At Paw Poci, we aim to provide clear and reliable shipping information so you know what to expect before placing an order.

1. Shipping Coverage

Paw Poci currently offers free standard shipping to the following international destinations:

  • Austria
  • Belgium
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain &
  • United States

Additional countries may become available in the future based on shipping availability.

There is no minimum order amount required to qualify for free standard shipping. Orders are shipped from our fulfillment facilities. The shipping origin may vary depending on product availability and fulfillment location. Customers will receive tracking information after dispatch where available.

2. Shipping Cost

Standard Shipping: FREE for all supported destinations listed above.
Customers will see the final shipping cost before completing checkout.

There is no standard shipping charge added to your Paw Poci order for supported delivery destinations.

Any optional expedited service, if introduced in the future, will display its cost before checkout is completed.

3. Order Processing

Orders are normally processed within:

  • 1–3 business days
  • Processing time begins after successful payment authorization.
  • Business days generally exclude weekends and public holidays.
  • Once your order has been dispatched, you will receive shipping or tracking information when tracking is available.

4. Order Cut-Off Time

  • Our daily order cut-off time is 2:00 PM Eastern Time (ET), Monday through Friday.
  • Orders placed before 2:00 PM ET on a business day will begin processing that business day. Orders placed after 2:00 PM ET, or on weekends or public holidays, will begin processing on the next business day.
  • Our standard processing time remains 1–3 business days. The order cut-off time determines when processing begins and does not guarantee same-day dispatch.

5. Estimated Delivery Times

Estimated transit times after dispatch are:

  • United States: approximately 2–5 business days
  • International delivery estimates:
    • Austria: 7–20 business days
    • Belgium: 7–20 business days
    • Finland: 7–20 business days
    • France: 7–20 business days
    • Germany: 7–20 business days
    • Ireland: 7–20 business days
    • Italy: 7–20 business days
    • Netherlands: 7–20 business days
    • Portugal: 7–20 business days
    • Spain: 7–20 business days

Including normal processing time, the estimated total time from order placement is approximately:

  • United States: 3–8 business days
  • International: 8–23 business days

Delivery times are estimates and not guaranteed dates.

Delivery may take longer because of circumstances outside our reasonable control, including customs processing, severe weather, carrier delays, holidays, remote delivery locations, transportation disruptions, or other unexpected events.

6. Order Tracking

Tracking information is provided for most international shipments after dispatch. Customers can monitor their order through the Track Your Order page.

You can also use the Track Your Order page on pawpoci.com.

If your tracking number is not updating immediately after dispatch, please allow time for the carrier to scan and activate the shipment.

7. Multiple Packages

In some cases, products in the same order may be shipped separately.

If this happens, you may receive more than one tracking number and packages may arrive on different days.

You will not be charged additional standard shipping fees.

8. Customs Duties and Import Taxes

Free shipping refers to the shipping charge charged by Paw Poci.

Customers located in the European Union may be responsible for any applicable VAT, import duties, or customs charges unless these costs are clearly included during checkout.

Unless these charges are specifically shown as included during checkout, such charges are the responsibility of the recipient.

Paw Poci does not control government-imposed customs charges.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please check your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Phone number

before completing your order.

If you notice an error, contact us immediately.

Address changes cannot be guaranteed after fulfillment has started.

10. Lost or Missing Orders

If your order has not arrived within the estimated delivery window, contact Paw Poci.

  • We will review the tracking information and work with the carrier or fulfillment provider to investigate.
  • If a package is confirmed lost in transit or confirmed as not delivered, we will provide an appropriate resolution under our Returns & Refund Policy.

11. Package Marked Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, reception, or building management where appropriate.
  3. Check for a carrier delivery notice.
  4. Contact the carrier where possible.
  5. Contact Paw Poci if the package remains missing.

We will assist with the carrier investigation.

12. Damaged Packages

If your product arrives damaged, please keep the product and packaging and contact us with clear photographs or video.

Email: support@pawpoci.com
Phone / WhatsApp: +1 (929) 376-0140

13. Delivery Responsibility

Paw Poci is responsible for ensuring orders are shipped correctly and providing tracking information where available. Once a shipment has been handed to the carrier, delivery timelines may be affected by carrier operations, customs procedures, and local delivery conditions.

14. Contact Us

Paw Poci
Email: support@pawpoci.com
Phone / WhatsApp: +1 (929) 376-0140
Address: 5510 Broadway, Bronx, NY 10463, United States

24/7 support is available through WhatsApp and website live chat.